Our Story





2013 marks Scarbrough Faire's 14th anniversary!


 




Scarbrough Faire is an online specialty store that sells country, primitive, lodge, nautical and 
contemporary home decor products and fashions. We're best known best for our selection of
braided rugs, wallpaper border, window curtains, and rainbow water prisms. Founded in 1999 we strive
to exceed customer expectations by providing outstanding customer service and showcasing quality
merchandise at fair prices.


Shipping Fees

Shipping fees are calculated based on weight and distance: our shipping fee calculator is linked to the United States Postal Service and UPS web sites, providing accurate quotes in real time from our Zip code (54880) to your Zip code, depending on the total weight of the items placed in your shopping cart. We make every effort to ship orders within 24 hours of purchase.

Privacy Statement and Security
We're committed to ensuring the privacy and accuracy of your confidential information. Any names and other personal information collected will be used for order fulfillment only. Your information is completely confidential and all payment information provided at checkout is automatically encrypted for security. Scarbrough Faire will absolutely never sell or give away their customers' personal information.


Return Policy

Our goal is that you will be very happy with your Scarbrough Faire order. If you are not completely satisfied with your purchase you may return most merchandise in new and unused condition within 14 days of receipt for a refund or exchange, excluding shipping fees.  All items considered for a refund or exchange must be returned in new and unused condition, complete with attached product tags and in original packaging. In addition you must first contact Scarbrough Faire to receive a Return Authorization Number (RAN).

To ensure product integrity the following may not be returned under any circumstances:

  1. Merchandise returned without a Return Authorization Number (RAN)
  2. Merchandise returned beyond 14 days of receipt of purchase
  3. Merchandise with detached product tags or without original packaging
  4. Merchandise that no longer meets the definition of new and unused (e.g., merchandise that is stained, dirty, worn, altered, has been laundered, etc. and can longer be sold as new)
  5. Special orders of items that are not usually stocked and all custom orders
  6. Wallpaper border that has been opened and/or removed from its shrink-wrapped plastic covering
  7. Opened packages of bed linens (i.e., bed sheets, pillowcases or pillow shams), including those bed linens sold as part of a complete comforter bedding package. Once bed linens have been opened they are no longer defined as new and unused due to health and sanitation reasons.
Also, please note the following in regards to merchandise that is allowed to be returned for refund or exchange:
  1. Shipping charges are non-refundable
  2. If free shipping was part of an order, the actual shipping cost incurred to ship the order will be deducted from the refund total
  3. Merchandise that was not neatly folded and placed back into its original packaging will incur a 15% restocking fee and the money will be deducted from the refund total
  4. Refunds will be issued in the same method in which they were received
  5. Exchanges may incur additional shipping charges.
All returns are subject to inspection and Scarbrough Faire reserves the right to refuse any merchandise for refund or exchange.


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